Sea Technology

JUN 2017

The industry's recognized authority for design, engineering and application of equipment and services in the global ocean community

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Page 43 of 72 June 2017 / st 43 We specified certain parameters so that tickets for tech support are trig- gered automatically—and emergen- cies are prevented. This puts us clearly in the world of active customer service management. We know our value will be in providing a way of collecting the data, preprocessing it, compressing it, and transmitting it back to shore. We also know the value to the fleet opera- tor in preventing failures at sea could be hundreds of thousands of dollars. Benefits to Vessels, Operators On a typical commercial vessel, prime candidates for operational op- timization utilizing real-time data include fuel savings, route planning and optimization, risk mitigation, and maintenance and repair programs. For example, Maersk demonstrated a 13 percent reduction in fuel consumption from 2012 to 2014 while increasing container count by 11 percent, by uti- lizing real-time data for route planning and optimization. In addition, mainte- nance and repair costs can be reduced if performance data from vessel systems are proactively monitored. Some $30 billion per year is spent on repairs and maintenance in the shipping industry, with a typical ship spending $650,000 to $700,000 annually. Approximately 36 percent of all P&I claims are related to hull and machinery damage. Add to those possibilities the fact that operational big data includes not only remote condition monitoring and analytics, but it can also mean figur- ing out an efficient way to send a 1-GB maintenance manual from shore to vessel; sending company communica- tions or videos; providing training ma- terials; performing file/software/virus updates; and ensuring the vessel has the highest resolution, most accurate weather and map data at all times. A complementary use of much of the same data is for fleet management, by the onshore operators and super- intendents that see to the operational readiness and overall performance of their vessels. In fact, there are many stakeholders watching each ship from shore during its voyage. They could all use real-time data to be more effective in their jobs. As KVH prepares to offer remote condition monitoring and analytics, we are excited by the benefits for fleet op- erators: lower cost and higher quality service by maritime equipment manu- facturers, and lower maintenance costs with fewer off-charter interruptions. We are applying what we're learning internally to the full range of big data initiatives that can help our customers increase their operational efficiency. ST Bob Balog has served as KVH's senior vice presi- dent of engineering since 2008, and has been with KVH since 2005. He held research and de- velopment positions at several technology and engineering firms prior to joining KVH. He is the recipient of 11 U.S. patents and holds a B.S. in computer science from Purdue University. Robert Hopkins, Jr., KVH's director of IP-Mo- bileCast services, devel- ops product marketing partnerships based on KVH's mini-VSAT Broad- band connectivity ser- vices. With a background in strategic consulting to marine interests, he is committed to bringing value- added services to the commercial maritime indus- try. He holds a B.A. in history from Yale University. John Croy is KVH's chief software services archi- tect and is the leader of the IP-MobileCast engi- neering team. Previously, he held CTO positions in several Internet start-ups and held technical roles at MIT Lincoln Labora- tory and Alcatel. He holds a B.S. in computer sci- ence and applied mathematics from the University of Rhode Island. "Rather than learn of an antenna failure, download the .log over the space link and analyze it onshore after the fact, we are now on track to analyzing the .logs of every antenna once per day to search for latent problems and resolve them."

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